The must-have system in your business

system

If you only have one system in your business, this one is it! Your signature system is your proprietary, step-by-step process that you take your clients through to get them from their current state to their desired state. It’s how you solve their problems and relieve their pain-points. It is the most important system you…

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What to do when your systems compromise your service

systems

As you know, I’m a huge fan of using systems in your business to make it run more efficiently. However, as I recently experienced, sometimes systems can get in the way of service. It’s important to always keep the customer in mind when you’re designing your systems. Otherwise, they’ll get lost in the shuffle. This…

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Why you need to step away from your business

I’ll bet your business is keeping you very busy. It seems when I ask: “How are things?” everyone responds with, Busy. Busy with the business. Busy with the kids. Busy just living. To be honest with you, I do this too. Busyness leaves you spinning, exhausted and burnt out. The challenge of being in a…

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Is this your new normal?

I was wrapping up a project with a client. We had spent 6 months getting business processes up and running, tech tools set up to automate the routine stuff, and a support team in place to whom she could delegate. Her business was rocking, rolling and ready to scale. She told me how she now…

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How to stop doing everything in your business

“If I want something done right, I’ll do it myself.” These words may have become the mantra for running your business, and may have become your belief system. You want things done your way and you believe it will take you longer to tell someone how to do it than if you just did it…

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Why it’s okay to have a messy business

Has your business ever felt so messy you wanted to hide from it? Literally. The shut the laptop and run for cover kind of hiding. You are not alone. I’ve been there, my clients have been there and practically every business owner I’ve meet has been there. Face it, business can get messy, even at…

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How to prepare your business for the climb

Does your business sometimes feel like an uphill climb? Similar to riding your bike in the wrong gear? That’s what I experienced the other day while I was out on a bike ride. I was on some pretty steep hills and I thought of you and how hard running your business can be. This is…

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How to welcome clients into your business

How do you welcome clients into your business? The reason I ask is because this came up recently when I was working with a client to design and systematize her client onboarding process. She asked me a very interesting question, which I’ll share with you in this video. The way you make your clients feel…

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My secret to creating an Operations Playbook

When you think of having standard operating procedures in your business, do you think of a dusty binder sitting on a shelf that nobody looks at? Or perhaps you know it’s something your business needs, but have no idea how to start, so you procrastinate and continue to keep all the operational details stuck in…

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Is your business built to SOAR™?

The other day a client said to me, “Valeri, some days operating my business feels like I’m running in mud!” That image stuck with me, and I thought about how true it is. Sometimes running your business can be a chore. If you are feeling frazzled and frustrated by your business, let’s make a change.…

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