The Welcome Your Client Deserves

Do you like parties?

Each spring we hold a garden party to celebrate the end of winter hibernation.

While I’m great at organizing, I didn’t see this unexpected twist coming.

The invitations were sent, caterers booked, party supplies prepared.

We were expecting 40 people and we were excited.

I thought I was ready to welcome 40 people into my home.

Until the doorbell rang … 4 hours early.

In walked our first guests.  Did I mention the 4 hours early part?

When they arrived, the place was a mess, we weren’t in our party clothes, and the food was still in boxes. We felt very unprepared and uncomfortable as we scrambled to pour them a drink and get settled in.

This is what it feels like when clients arrive into your agency before you’ve set up your systems.

You may want to scale but if your agency isn’t ready to receive the influx of clients, you’ll be scrambling, and they’ll be unhappy.

This is what I call the Scaling Trap … 

It’s what happens when your desire to scale outpaces your preparation to receive.

When you’re caught in the Scaling Trap the results are always the same: the client experience is compromised and you and your team feel stretched thin.

When I work with clients one of the first systems we install is the Client Welcome system.  

This small and mighty process packs a lot of power, yet is often overlooked.

A well-defined Client Welcome sets the tone for the entire client relationship and lays the foundation for a positive experience. 

With a solid Client Welcome system your clients know they’re in good hands. They feel safe, confident and calm.

And what better way to start a project, and a relationship.

For you and your team, a streamlined Client Welcome is your ticket out of  hustling so hard inside your agency.

Yes, building this system is an investment of your time and effort. But in the end you have an asset that will unlock countless hours in your day and bring much happiness to your clients.

I’ve created Client Welcome systems for many clients and they all say the same thing: Thank you for giving me back my time to focus on the big picture.

We can do the same for you.

Scaling your business means rethinking your business model and operations, and installing the right systems in the right way. 

Let’s  find out if this is the kind of support you need? Book a time to chat.

You might just experience my Client Welcome process!