Does your business sometimes feel like an uphill climb? Similar to riding your bike in the wrong gear? That’s what I experienced the other day while I was out on a bike ride. I was on some pretty steep hills and I thought of you and how hard running your business can be. This is…

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How do you welcome clients into your business? The reason I ask is because this came up recently when I was working with a client to design and systematize her client onboarding process. She asked me a very interesting question, which I’ll share with you in this video. The way you make your clients feel…

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When you think of having standard operating procedures in your business, do you think of a dusty binder sitting on a shelf that nobody looks at? Or perhaps you know it’s something your business needs, but have no idea how to start, so you procrastinate and continue to keep all the operational details stuck in…

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